Refund Policy

This policy applies to real-money purchases made in Toon Royale, operated by Franek Skrzynski. It does not relate to in-game coin or gem rewards, which are virtual and have no cash value.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase of gems, a bundle or the premium battle pass, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used at checkout, or email us at support@toonroyale.org and we will raise it with Paddle for you.

How refunds are paid

Approved refunds are returned to the original payment method. Processing usually takes a few business days, depending on your bank or card issuer. When a purchase is refunded, the gems, bundle contents or premium battle pass access granted by that purchase are removed from your account.

Questions

Contact Franek Skrzynski at support@toonroyale.org and we will help with any refund or billing question.